Seminar on "Life and General Insurance" was
organised by M/s. Samarpit - Centre for Poverty Alleviation & Social
Research, (SAMARPIT) on 7th December, 2012 at Bilaspur, Chhattisgarh. Two Deputy Directors from IRDAviz.Mrs. KGPL Ramadevi and Mr. Gautam Kumar
inaugurated the Seminar which was largely attended by the local people and
women from Self Help Groups/ Consumer bodies connected with the activities of
the Samarpit - Centre for Poverty Alleviation & Social Research.
The
first session was taken by Mr Gautam Kumar, Deputy Director, IRDA who has
mentioned in simple terms about the benefits of life insurance. It was followed by a session on Motor
Insurance by Mr. Santanu Ghosh of M/s.Oriental Company.The 3rd
session was focussing on Health insurance in various types of health insurance
policies were described by Mr. Gautam Kumar.Mrs. KGPL Ramadevi , Deputy Director handled two sessions viz.i) Prevention of Mis selling in life and
health insurance; ii) Grievance measures for protecting the insurance
policyholders.The participants were
made to understand the concept of mis-selling,the reason for them to be aware of their rights,Dos- and Do not’s while purchasing
insurance,filling up of the proposal
forms,importance of being truthful
while furnishing information andthe
channels available for grievance, in case if they found any deficiency of
service etc.Virtual tour about Integrated Grievance Management System
as well as consumer education website was also included during the presentations. The entire presentation was in bi-lingual i.e. using English
script but conversation and explanation was made in Hindi, for easy
understanding of the participants whose literacy levels in general and
insurance literacy in particular are very low.
The insurance
awareness campaign of IRDA reaching interior and smaller places is highly
welcomed by the local participants. There
was a strong feeling that IRDA drive
towards consumer awareness
through Seminars need to be
widened and strengthen further in order
to take insurance message to the door
steps of common man in India.