How to make a complaint?
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How to make a complaint

IRDA - How to make a complaint


If you are unhappy with your insurance company
  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.

The insurance company should resolve your complaint within a reasonable time.

  • In case if it is not resolved within 15 days or if you are unhappy with their resolution you can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:
    • Make use of IRDAI's online portal - Integrated Grievance Management System (IGMS):
  • Send a letter to IRDAI with your complaint:
    • Click here to download Complaint Registration Form
    • Fill and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to:
               General Manager
               Consumer Affairs Department- Grievance Redressal Cell,
               Insurance Regulatory and Development Authority of India(IRDAI),
               Sy.No.115/1,Financial District, Nanakramguda,
               Gachibowli, Hyderabad-500032 

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                            Consumer Complaints
                            If you have a grievance, approach the grievance cell of the insurance company first.

                            If you are not happy with their solution, you can escalate the matter to IRDAI.