IRDA’s regulations stipulate the Turnaround Times (TAT) for various services that an insurance company has to render to you, the consumer.
These are part of the IRDA Protection of Policyholders’ Interests (PPHI) Regulations 2002.
Insurance companies are also required to have an effective Grievance Redressal Mechanism and IRDA has created the guidelines for that too.
Here are the TATs for an insurance company to deal with various types of complaints
Guidelines for Grievance Redressal by Insurance Companies - Download PDF (474.5 Kb)
IRDA PPHI Amendment Regulations 2002 - Download PDF (152.3 Kb)
IRDA PPHI Regulations 2002 - English - Download PDF (1012.6 Kb)
IRDA PPHI Regulations 2002 - Hindi - Download PDF (2088 Kb)
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