The Consumer Affairs Department Annual Booklet
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The Consumer Affairs Department Annual Booklet

IRDA - The Consumer Affairs Department Annual Booklet
The Consumer Affairs Department (CAD) of IRDA publishes an Annual Booklet every year. You can download copies (.pdf files) of Annual Booklets here:
 

The Consumer Affairs Department Annual Booklet 2015 contains

  • Updates of IRDA’s policyholder protection initiatives
  • Spurious calls - Problems, impact and efforts taken by IRDAI to caution public
  • Mis-selling in Life Insurance Sector
  • Claim Handling by Insurance Companies
  • Statistical updates and analyses of policyholder grievances
  • New Regulations
  • Regulatory Framework for Grievance Redressal in the Insurance Sector
The Consumer Affairs Department Annual Booklet 2013 contains
  • Updates of IRDA’s policyholder protection measures
  • Statistical updates and analyses of policyholder grievances
  • Usage of Social Media from Insurance Education perspective
  • Specific Initiatives of the Industry for Insurance Education
  • New Regulations for Standard Proposal Form for Life Insurers
  • Activities of Board Committee of Insurers for Policyholders Protection
  • Regulatory Framework for Grievance Redressal in the Insurance Sector

The Consumer Affairs Department Annual Booklet 2012 contains
  • Updates of IRDA’s policyholder protection measures
  • Statistical updates and analyses of policyholder grievances
  • Consumer Education Initiatives of all insurance companies
  • An Exposure Draft on Regulations for Standard Proposal Form for Life Insurers
  • A Discussion paper on Tying and Bundling Insurance policies with other services and goods
  • Prize winning essays.... and many more

The Consumer Affairs Department Annual Booklet 2011 contains
  • Updates of IRDA’s policyholder protection measures
  • Statistical updates and analyses of policyholder grievances
  • Consumer grievance redress procedures of all insurance companies and relevant contact information
Click here to download CAD Annual Booklet 2010-11 (4.87 MB)
 

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