How to make a complaint?
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How to make a complaint

IRDA - How to make a complaint
If you are unhappy with your insurance company
  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.

The insurance company should deal with your complaint within 15 days.

  • If that does not happen or if you are unhappy with their solution you can:
    • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:
    • Make use of the Integrated Grievance Management System:
  • Send a letter or fax to IRDA with your complaint:
    • Click here to download Complaint Registration Form
    • Fill and send by post or courier to:
      Consumer Affairs Department
      Insurance Regulatory and Development Authority
      3-5-817/818, United India Towers, 9th Floor
      Hyderguda, Basheerbagh
      Hyderabad – 500 029
    • Or Fax to
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Consumer Complaints
If you have a grievance, approach the grievance cell of the insurance company first.

If you are not happy with their solution, you can escalate the matter to IRDA.