IGMS Complaint Logging
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IGMS Complaint Logging

IRDA - IGMS Complaint Logging

What is Integrated Grievance Management System?
The Integrated Grievance Management System (IGMS) is an online consumer complaints registration system created by IRDA. All insurance companies have integrated their online complaint logging systems to the IGMS maintained by IRDA. Policyholders can register their complaints online with their insurance company and track the progress of complaint resolution. IRDA monitors the complaints and their progress in real-time through IGMS.

How do you use IGMS?
You can make best use of this system by giving accurate information about your  complaint like the policy number, name of the insurer and your contact details.

The Complaint Registration Process involves the following TWO SIMPLE steps

Step 1: Register yourself by entering your details
Step 2: Register your complaint and view its status

What should you do in case you have a complaint against an insurer?
First approach the insurer’s Grievance Redressal Mechanism. This is given in your insurance policy document. You can also get the Grievance Redressal Mechanisms of all insurers at the following links.

Grievance Redressal Mechanism: Non-Life Insurers

What if there is no response from the insurer?
If the complaint is not fully attended to by the Insurer within 15 days of lodging it, please use IGMS for escalating the complaint to IRDA.

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